Warranty & Returns

We design and build products to withstand the elements and everyday use. That is why we stand behind the quality of our products with our standard 1-year warranty on all Outerpull products.

What does the Outerpull warranty cover?

Our warranty guarantees Outerpull products to be free from defects in materials and workmanship for a period of time, as outlined above. You can file a warranty claim by emailing customerservice@outerpull.com and including the following information in that email:

• Proof of purchase showing you are the original consumer.
• You must have purchased the product through Outerpull or Outerpull authorized retailers.
• You must have purchased and used the product in the United States, U.S. territories, or Canada.
• You must provide the original sales receipt for proof of purchase.
• You must have used the product only as intended and in accordance with the product’s installation guide.

Unfortunately, our warranty does not cover:

• Damage caused by accident, misuse, abuse, improper care, or repairs performed by unauthorized personnel.
• Normal wear and tear. 
• Failure to comply with any safeguards listed in the instructions of the product or this warranty.
• Products used or purchased outside of the United States (and its territories) and Canada.

To return an Outerpull product please email customerservice@outerpull.com with the following information.

• Proof of Purchase showing you are the original owner.
• Reason for the return
• Confirmation that the product is in its original condition

Products must be in their original condition in order to be eligible for a refund.

We will issue a returns authorization number along with a shipping label. Once the returned parts are recieved we will issue a refund. Note that a $15 re-stocking fee will be applied to all returns.